Everyone gets excited to go and visit grandma and grandpa in the nursing home, not. However, most families are actually very good at remembering their loved ones. They fill their time with family visits, celebrations, outings, and more. These visits can play an important role in residents’ lives. Yet, there is still much to learn about family visits, physical pain, and behavioral symptoms in residents living with dementia. That makes family communication in dementia care especially important.

A recent study examined family visitation and clinical symptoms among nursing home residents with dementia. As highlighted in McKnight’s Long-Term Care News, researchers found an association between more frequent family visits and increased reports of pain and behavioral symptoms. However, this does not necessarily mean family visits are causing symptoms to worsen. Instead, family members may be more likely to notice changes. They can then bring those concerns to the attention of staff.

This is particularly important because many residents living in care centers have moderate-to-severe cognitive impairment. As cognitive impairment progresses, individuals may experience a decline in speech and language. They may also develop behavioral and psychological symptoms such as anxiety and aggression. Family involvement is generally considered beneficial because family members can help identify care needs and alert staff to concerns. They can also share important information about a resident’s social and health history. In addition, they may provide insight into the possible cause of certain behaviors.

Why does this matter? It tells us something we already know but may not always focus on. Effective communication between families and staff is critical for the timely detection and management of symptoms. Managing symptoms of distress in residents living with dementia is important for maintaining and improving quality of life.

When was the last time you educated your staff on the importance of family communication in dementia care? Yes, even communication with families who sometimes cause angst. Families can be the key to identifying the root cause of behaviors and recognizing pain. They may also help determine which approaches work best for an individual resident.

Discuss this at your next QAPI meeting. It really is important. And remember, you do make a difference!

Stay well and stay informed!