CASE STUDY Strategic resolution of a factually inflammatory case, before discovery reveals additional vulnerabilities, is a standard part of HealthCap’s “best practice” claim handling. Resident John Doe was a very ill, 68-year old male with blindness, contractures and the inability to walk. He had been on hospice nearly two years. His four-year residency was essentially unremarkable until the event in question. Frustrated and “sick and tired” of cleaning up John’s diarrhea, an …