HealthCap would like to congratulate the 2014 Bronze and Silver AHCA/NCAL Quality Award recipients.  The quality journey is an ongoing process of evaluation and a commitment to achieving success.  Communities who have enjoyed success “live” the Baldrige criteria on a daily basis, everything done within the community is evaluated against this criteria, and when necessary, systems are “re-created”.  This may seem like a daunting task but as the old adage says, “if it was easy everyone would have it”. 

If you are not familiar with the Quality Award program, please consider learning more about how it can assist your team in improving quality within your community.  There are many resources available to assist you as you embark on the quality journey including:  websites, youtube educational videos, AHCA/NCAL/state affiliate associations and independent consultants.

Remember, quality cannot be achieved without commitment and a focused, sustained effort by your entire team!  The residents entrusted to your care, families, the community and your stakeholders look to you for affirmation.  Take credit for the great work you do, and begin the journey – 2015 could be your year!  Thanks for all you do, and as always, should you need assistance please contact your HealthCap Risk Manager.  

AHCA/NCAL National Quality Award Program

Baldrige Performance Excellence Program (opens in new window)

The Foundation for the Malcolm Baldrige National Quality Award

AHCA/NCAL 2013 Quality Award Program Video (opens in new window)