Yes, rounds, remember those? The importance of nurse rounding cannot be overstated when members of the nurse management team tie up their sneakers and walk the units in the center. Not with blinders on but truly “rounding,” looking for things that could be improved upon, talking with residents, families, and staff! Would it surprise you to know that the frequency of nurse rounding can significantly affect hospital patients’ experience?

On average, hourly nurse rounding was linked to a 19.4-point increase in hospitals’ “likelihood to recommend score” as measured by HCAHPS. In fact, 82% of patients were likely to recommend their hospital when nurses rounded every hour. This number fell to 73.2% when nurses rounded every two hours and just 41.8% when nurses only rounded a couple of times. The frequency of rounding influenced patient experience across all age groups, although the most pronounced effect was seen among adults ages 50 to 64.

We all know that every resident doesn’t need or want hourly “visits”; however, in post-acute care, I would venture to say that most residents would like to see more of our smiling faces throughout the day. It doesn’t have to be a licensed nurse; it can be the social worker, activity director, administrator, receptionist, anyone with a vested interest in ensuring quality care is being provided. Talk to your QAPI committee members, solicit volunteers, “train” your team on what to be alert to when rounding and be sure they report back to the committee. Think about it, you might be surprised at what you find! The importance of nurse rounding is clear—let’s get it done, this one is easy, just show up!